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英語電話通話禮儀
生活中，我們常常使用各種問候語和禮貌用語，其實(shí)英語中同樣存在著豐富的禮貌用語。然而，在不同場(chǎng)合下選擇正確的問候和禮貌用語非常重要，否則可能會(huì)誤解對(duì)方或顯得不禮貌。下面給大家分享英語電話通話禮儀，歡迎閱讀！
1. 介紹自己，可以說：
(1) This is ... (speaking).
(2) This is 7863469.
(3) ... is here. 千萬不能說 Im ...
2. 詢問對(duì)方是誰，可以問：
(1)Whos that?
(2) Whos speaking (calling), please? 千萬不能問 Who are you?
3. 詢問對(duì)方是不是某人，應(yīng)問：
Is that ...? 或 Is that ... speaking (calling)? 絕對(duì)不能問 Are you ...?
4. 通話時(shí)，有重要的事情要處理，不得不中斷通話，要有禮貌地請(qǐng)對(duì)方稍等，可以說：
(1)Hold on, please.
(2)Just a moment, please.
(3) Wait a minute, please.
5. 通話時(shí)，應(yīng)說明打電話的意圖或征求對(duì)方的意見，可以說：
(1)Im calling to tell you ...
(2) Im calling to ask you ...
6. 打電話時(shí)，撥錯(cuò)了電話號(hào)碼，應(yīng)說：Sorry, wrong number.
7.學(xué)習(xí)簡(jiǎn)單幾句，禮貌結(jié)束通話：
(1)Ive really got to go, Ill get back to you when I get the office.
我真的得走了，我進(jìn)辦公室再打給你。
(2)Sorry, I must end the conversation. Theres someone on the other line.
抱歉，我不能再說了。有另一人在線。
(3)Sorry, Ive got to hang up. My wifes waiting for me.
抱歉，我得掛電話了。我老婆在等我。
(4) I think Id better let you go. Ill talk to you later.
我想我應(yīng)該讓你去忙了，我晚點(diǎn)再打給你。
(5)I have to get back to work. Ill call you later tonight.
我要回去工作了。我今晚再打給你。
(6) Shall we continue this later? Ive got a call waiting.
我們可不可以晚一點(diǎn)再繼續(xù)談?我有插播。
(7) Its kind of late. Why dont we talk about it tomorrow?
有點(diǎn)晚了。我們何不明天再談呢?
(8)Ive got to meet a client right now. Can we talk later?
我現(xiàn)在要去見一個(gè)客戶。我們可以晚一點(diǎn)再談嗎?
(9)I wont keep you any longer.
我不耽誤你時(shí)間了。
(10)Sorry, its getting late. Can you call again tomorrow morning?
抱歉，時(shí)候不早了。你可不可以明天早上再打來?
電話英語用語
一、不太會(huì)講英語的要怎么說：
(1) 請(qǐng)稍待片刻。 Just a moment, please.
(3) 請(qǐng)等一下。我找個(gè)人來聽。 Hold on, please. Ill get someone to thephone.
(2) 請(qǐng)別掛斷。我找一位會(huì)說英語的人來。
Hold the line, please. Ill get an English speaker.
(4) 很抱歉，我英語說得不好。我找位會(huì)講英語的人稍后回電話給你。請(qǐng)教您的大名 及電話號(hào)碼?
Im sorry, I dont speak English well. Ill have an Englishspeaker call you back later. May I haveyour nameand telephonenumber?
二、接電話的開場(chǎng)白
(1) 早安。這里是正泰貿(mào)易公司。我能效勞嗎?
Good morning. This is Chengtai Trading Company. May I helpyou?
(2) 喂。海外營(yíng)業(yè)部。我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.
(3) 先鋒電子。我是吳瑪莉。
Pioneer Electronics. This is Mary Wu speaking.
(4) 午安。這里是大安商業(yè)銀行。我能為您效勞嗎?
Good afternoon. This is Dan An Commercial Bank. What can I dofor you?
(5) 喂。這里是王公館。
Hello. This is the Wang residence.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是楊文凱，請(qǐng)講。
Wenkai Yang. Speaking
三、不明了對(duì)方所言時(shí)
(1) 能說得明確一點(diǎn)嗎?
Could you put that in more specific terms?
(2) 很抱歉。我沒聽懂你的話。
Im sorry. I couldnt follow you.
(3) 我無法確定你的意思。
Im not sure what you mean.
(4) 你講得太快了。我跟不上。
Youre talking too fast. I cant keep up.
(5) 你能說得簡(jiǎn)單一點(diǎn)嗎?
Could you put that more simply?
(6) 請(qǐng)你再多解釋一下好嗎?
Will you explain a little bit more?
四、通話將畢時(shí)的結(jié)尾語
(1) 謝謝你來電。 Thank you for calling.
(2) 很高興跟你談話。 Nice talking to you.
(3) 感謝你打給我。 It was kind of you to call me.
(4) 請(qǐng)隨時(shí)再打電話給我。 Call me again any time.
(5) 我該掛電話了。 Id better get off the phone.
(6) 讓我們盡快聚聚。 Lets get together soon.
(7) 有空請(qǐng)?jiān)俅螂娫拋怼?Call again when youve got time.
英語商務(wù)電話禮儀重點(diǎn)詞匯
1．Beijing Trading Campany．May I help you？
北京貿(mào)易公司。請(qǐng)問有何貴干？
2．We have two Zhongs．
我們這里有兩位先生姓鐘。
3．Is that Bob Zhong，or John Zhong？
你要接Bob鐘，還是John鐘？
4．I’m sorry，he’s not in the office now．
很抱歉，他現(xiàn)在不在辦公室。
5．Do you have any idea when he’ll be back？
你知道他何時(shí)回來嗎？
6．I have no idea（when he’ll be back．）
我不知道（他何時(shí)回來）。
7．Can you ask him to call me whenhe comes back？
他回來時(shí)請(qǐng)告訴他打電話給我好嗎？
8．It’s urgent．
有急事。
9．I’m sorry but he’s in Shanghai on business．
很抱歉，他出差去上海了。
10．Probably sometime tomorrow．
可能明天（回來）。
11．Is there anyone else who can help me？
有沒有其他的人能幫我？
12．OK．I’ll just put you through．
好的，我這就給您轉(zhuǎn)接。
13．Just a moment，please…
請(qǐng)稍候。
14．You’rewelcome．
別客氣。
15．Is Mary there？
瑪麗在嗎？
16．Mary is out right now．
瑪麗現(xiàn)在不在。
17．Why don’t you call back later this afternoon？
您不妨今天下午再打來。
18．When will she be back？
她何時(shí)會(huì)回來？
19．Will it be too late if I call around 10∶00 this evening？
如果我在晚上10點(diǎn)左右打來會(huì)不會(huì)太晚？
Dialogue A
�。ˋ：Receiver B：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Compa-ny．I’d like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：I’m sorry，he’s not in the office now．
B：Do you have any idea when he’ll be back？
A：I’m sorry，I have no idea．
B：Can you ask him to call me when he cames back？It’s urgent．
A：Yes，I will，Mr．Smith．
B：Thank you．
A：You’rewelcome．
Dialogue B
�。ˋ：Receiver B：George Richter C：White）
A：Hello．ABC Gompany．May I help you？
B：Hello．This is George Richter．May I speak to Mr．Davis？
A：I’m sorry but he’s in Shanghai on business．
B：Do you have any idea when he’ll be back？
A：Probably sometime tomorrow．
B：I have a question abut the E-4800 computer．Is there any oneelse who can help me？
A：Of course．Miss White is the export manager．Would you like tospeak to her？
B：Yes，please．
A：OK．I’ll just put you through．
B：Hello．This is White speaking．Can I help you？
A：Hello．This is George Richter of Beijing Trading Company．Is itpossible to make a change in our order？The order number is1518．
C：And what kind of change did you want to make，sir？
B：Well，we ordered twenty E-4800s，but we want to change themto P-6800s．
L：Just a moment，please…Oh，I’m sorry，but they have alreadybeen sent．
Dialogue C
�。ˋ：Mary’s father B：Jane）
A：Hello．
B：Hi．This is Jane．Is Mary there？
A：I’m sorry．Mary is out right now．She went shopping with her Mom．
B：When will she be back？
A：I’m not sure．Why don’t you call back later this afternoon？
B：Will it be too late if I call around 10∶00 this evening？
A：That’s all right．We don’t go to bed early．
B：Thank you．Bye！
A：Good-bye．
Words and Expressions
trade vi．做生意；交易
company n．公司；商號(hào)
electronics n．電子學(xué)
oversea（s） a．海外的
sale n．出售，出賣
division n．分，分割，分裂
urgent a．緊迫的，催促的
business n．商業(yè)；營(yíng)業(yè)；商店
probably ad．很可能；或許，大概
export ／ vt．輸出，把……出口
order n．等級(jí)，序次，秩序
sendvt．送，寄
around prep．在……周圍，環(huán)繞
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